HelloCCO delivers data-driven solutions to elevate your post-sale experience and drive growth for recurring revenue companies. Whether your goals are to increase customer retention, get customers up and running faster, grow NRR, or expand product adoption, HelloCCO will work with you to design and execute custom onboarding experiences, customer retention programs, measurement tools, and cross-sell/upsell opportunities.
Our strategies and tactics have been bullet-tested at some of the leading customer oriented companies in the world, including Gainsight, Marketo, RingCentral, Intuit, and more.
HelloCCO engages with your organization to define your desired outcomes along with the people, processes and technology solutions required to achieve your post-sale goals
HelloCCO gathers input directly from your customers through Win-Loss reviews and Churn-Expansion analysis that enables data driven decision-making, process improvements, and optimal resource allocation.
HelloCCO facilitates the definition and documentation of your desired customer experience across the various handoffs and touch points in your end-to-end lifecycle
HelloCCO works with you to design onboarding processes that establish a great first impression, accelerate time to value, and increase usage of sticky features that drive retention.
HelloCCO helps you evolve the structure of your post-sale teams to support your growing need for client segmentation, global expansion, partner engagement, and financial predictability.
HelloCCO identifies your most important KPIs and works with your team to establish reports and dashboards that provide visibility to the most important results and trends
Rod is a passionate designer of delightful customer experiences, a Customer Success thought leader, and a results-oriented executive. He amplifies the intelligence and capabilities of people around him and inspires everyone to stretch their thinking. He is a master at getting cross-functional leaders to collaborate and deliver great outcomes for customers.
Rod developed an Account Health model that predicts clients at risk of churn based on certain behaviors and usage patterns. With Rod's insight and predictive modeling, we are able to focus resources on specific at-risk customers so we have a better chance to save their business and retain millions of dollars in revenue.