I partner with my clients to help them scale their business and their careers during periods of accelerated growth. Many post-sale leaders might describe their role pretty similarly when they say they are responsible for a combination of client onboarding, product support, success management, customer operations, and training. But depending on the revenue of the company, the size of the team, and the experience of the leader, the expectations for these positions can vary dramatically.
Based on my work with dozens of clients and interactions with hundreds of post-sale leaders, I have defined a skills matrix that outlines a common set of skills that these leaders develop over their careers. I use it with my clients to identify and prioritize areas of competency and growth.