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Rod is a passionate designer of delightful customer experiences, a Customer Success thought leader, and a results-oriented executive. He amplifies the intelligence and capabilities of people around him and inspires everyone to stretch their thinking. He is a master at getting cross-functional leaders to collaborate and deliver great outcomes for customers.
Rod developed an Account Health model that predicts clients at risk of churn based on certain behaviors and usage patterns. With Rod's insight and predictive modeling, we are able to focus resources on specific at-risk customers so we have a better chance to save their business and retain millions of dollars in revenue.