HelloCCO partners with Investors, CEOs, Chief Customer Officers and Post-Sale leaders to improve client onboarding, increase retention, expand adoption and grow operating margin.
Rod Cherkas is a strategic thought leader, customer success pioneer, experience design innovator, and accomplished operational executive. Since 2002 -- working in executive roles at groundbreaking client success companies Gainsight, Intuit, RingCentral, and Marketo -- he has been at the forefront of defining and executing innovative post-sale experiences for recurring revenue businesses. Rod earned his MBA from Stanford Business School and his B.A. in Economics from Duke University.
Design scalable and repeatable onboarding experiences that enable your clients to recognize value faster and establish strong product usage patterns.
Apply data-driven best practices, understand client behavior, and design post-sale experiences so you can maximize retention rates.
Engage with your cross-functional leaders to define and execute strategies that expand adopton and grow revenue streams from existing customers
Increase bookings, improve productivity, and streamline your post-sale operations so you can expand margins and accelerate growth in shareholder value